Shipping policy

1. General Shipping Terms

Hyperbaric Center ships all hyperbaric units through certified freight carriers or export companies. Due to the size, weight, and specialty nature of this equipment, shipping times can vary significantly. Manufacturing timelines, freight availability, customs processing, and transportation delays can all affect delivery times.

Hyperbaric Center does not guarantee exact delivery dates and is not responsible for any delays that occur once the shipment has been released to the carrier.

2. Required Shipping Insurance

All customers are required to have shipping insurance for their equipment. This protects the customer in the event of loss, damage, or mishandling during transit.

Insurance is mandatory for all shipments and may be included in the freight invoice or purchased directly from the carrier. The customer is responsible for verifying insurance coverage.

3. Responsibility for Damage During Shipping

Once the equipment leaves our facility or the manufacturer’s facility, responsibility for the shipment transfers to the carrier. Hyperbaric Center is not liable for any damage that occurs during transit.

If the shipment arrives damaged, the customer must do the following:

• Inspect all boxes, crates, and packaging at the time of delivery.

• Note all visible damage on the delivery receipt before signing.

• Take photos and videos of all damage immediately.

• File a damage claim directly with the freight carrier or export company.

• Notify Hyperbaric Center of the damage within twenty four hours so we can assist you with documentation.

Failure to report damage immediately to the carrier may result in a denied claim, and Hyperbaric Center cannot be held responsible.

4. Customer Requirements at Delivery

The customer is responsible for being present at the delivery address at the time of drop off. If the carrier requires assistance, signatures, or scheduling confirmation, the customer must cooperate to avoid delays or refusal of delivery.

Additional carrier fees such as redelivery, liftgate services, storage, or appointment fees are the responsibility of the customer.

5. Lost or Missing Shipments

If a shipment is delayed, lost, or misrouted, the customer must contact the freight carrier to begin a claim or tracking investigation. Hyperbaric Center will assist the customer with documentation, but is not responsible for carrier mistakes, delays, or lost shipments.

Carrier investigations may take time, and Hyperbaric Center is not liable for any financial losses, delays, or inconveniences caused by such investigations.

6. International Shipping

For international orders, customs delays, duties, taxes, and import requirements are the responsibility of the customer. Hyperbaric Center is not responsible for customs processing times or additional import related fees.

7. No Liability for Delays or External Issues

To the fullest extent permitted by law, Hyperbaric Center is not liable for any delay in shipping, freight carrier issues, customs delays, weather related slowdowns, global supply issues, or any circumstances outside of our direct control.

Shipping timelines are estimates only and may change without notice.

8. Contact Information

Hyperbaric Center

Email: hyperbariccenter@outlook.com

Phone: 612 440 7445

Address: 3740 North Chestnut St, Unit 107, Chaska, MN 55318